Parent and child exploring a creek at sunset, hero photography for Triptych's Fortera Credit Union site

Fortera Credit Union

A True Community Focused Credit Union

Project
Fortera Website Redesign & Campaign microsite
Client
Fortera Credit Union
Role
Strategy, 3D, UX / UI Design, and Front / Back-End Development
Results
2 months is all it took for the new website to surpass the previous years member signups

30% Increase in traffic over the previous website design. 

the prompt

Building Relationships

Fortera Credit Union is built on trust, service, and a real commitment to the people they serve. Our directive was two-fold: design and engineer a new website that honored that reputation while connecting with a younger, broader, and more diverse audience. Together with Fortera’s standout marketing team, we created a digital experience that feels modern, human, and unmistakably Fortera.

Teal and navy Fortera Credit Union debit card design, part of Triptych's brand refresh
Fortera Credit Union homepage on an iMac with a business certificate promo, built by Triptych
The Fortera homepage alongside a branded card design.
Angled spread of Fortera Credit Union mobile pages designed and built by Triptych
The redesigned site shown across a series of mobile screens.

the prompt

Tools for for easy updating

For Fortera Credit Union, we led a full website redesign built to better serve members, support marketing goals, and scale with the organization. The result is a modern, intuitive experience that makes it easier to find the right information, and take action with confidence.

We designed and developed the site in Craft CMS, integrated HubSpot, and connected a range of supporting systems. We also built key features like a dynamic Rates module, structured Banking Products architecture, Credit Card comparisons, and an Alerts system, giving Fortera a flexible platform that’s powerful for users and easy for the team to manage.

Fortera Member Resources module with quick action links on a yellow panel, designed by Triptych
The Member Resources module with quick action links.
Megaphone icon for announcements, from the Fortera Credit Union icon set drawn by TriptychWallet line icon in Fortera teal, part of Triptych's custom icon libraryPhone and tablet icon for digital banking on the Fortera Credit Union siteHouse icon for home loans, drawn by Triptych for Fortera Credit UnionLaptop icon for online banking in the Fortera icon set by TriptychPaperclip icon for documents, one of Triptych's Fortera Credit Union iconsSpeech bubble and heart icon for member feedback on Fortera's Triptych-built siteCard with a water drop icon, from the Fortera Credit Union icon libraryCrossed-out dollar icon for no-fee accounts, drawn by Triptych for ForteraID badge icon from the teal line icon set Triptych made for Fortera Credit UnionThumbs up icon in the Fortera Credit Union icon style Triptych developedDollar sign in circular arrows icon for transfers, from Triptych's Fortera icon setBanknote icon, one of the custom Fortera Credit Union icons by TriptychThumbs down icon drawn by Triptych for the Fortera Credit Union websiteBoat icon for recreational loans on the Fortera Credit Union site by TriptychMotorcycle icon for vehicle loans, from Triptych's Fortera icon libraryAirplane icon for travel, part of the Fortera Credit Union icon setCar with roof rack icon, drawn by Triptych for Fortera's auto loan pagesPickup truck icon for auto loans in Triptych's Fortera Credit Union icon setRV camper icon for recreational vehicle loans on the Fortera siteShield icon for account security, from the Fortera icon set by TriptychQuestion mark speech bubble icon for member help on Fortera's siteMap pin icon for branch locations, drawn by Triptych for Fortera Credit UnionFolded map with pin icon from Triptych's Fortera Credit Union libraryCalculator icon for loan calculators on the Fortera Credit Union websiteBank building icon in Fortera teal, part of Triptych's custom icon setCredit card icon from the Fortera Credit Union icon set Triptych designedContact directory icon with a magnifying glass, drawn by Triptych for ForteraGlobe icon from the teal line icon family Triptych made for ForteraGauge icon for credit scores on the Fortera Credit Union site by TriptychDocument with a heart icon, one of Triptych's Fortera Credit Union iconsGroup of people icon for membership, from Triptych's Fortera icon setStacked cards with a heart icon for card perks on Fortera's siteMember profile icon drawn by Triptych for Fortera Credit UnionHand holding a card icon, closing out the Fortera icon library by Triptych
Hand-drawn Fortera UX flow from search engine to loan rates, sketched by TriptychPencil wireframe of Fortera's help flow from homepage to results, by Triptych
Early UX flow sketches mapping navigation and loan application paths.
Fortera Credit Union mobile homepage promoting home equity rates, built by TriptychFortera mobile Meet your team page with a mortgage loan officer card, by TriptychFortera mobile product carousel featuring a HELOC offer, designed by TriptychFortera Products with a purpose mobile page in navy, from Triptych's redesign
Mobile views of the launched Fortera site.

the Conclusion

Credit union rejuvinated

Rather than go with an out of the box solution, Fortera chose to let L2D strategize, design a build a solution that was customized just for them. This bucks the trend for credit unions and banks that typically an out-of-the-box website products. It paid off too.

Fortera had more new member signups in the first two months after relaunch than the entire year prior, and a 30% increase in website traffic across the board.